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Frequently Asked Questions

General:

Who makes An Old Soul products?
Our pieces are hand-crafted with care by a team of women artisans in Los Angeles.

How do I care for my jewelry?
An Old Soul jewelry must be treated with care as the linen can get dirty and suffer water damage. It is important that your jewelry stays dry.

Why is the color of my jewelry slightly different than the one pictured online?
Our jewelry is made with natural materials so color, shape, and length may vary slightly. We try our best to keep the products looking true to the design you have chosen.

How can I carry An Old Soul in my store? 
If you are interested in carrying our line in your store, visit our wholesale page to contact us!

Shipping & Returns:

I just placed my order. How long will it take to arrive?
It typically takes between 3-4 business days for you to receive your order.
What is your return and exchange policy?
View our Shipping & Returns page

Have a question not answered here? Contact us.